Comments on: Can’t we all just get along?

By: Heidi

Heidi — Fri, 21 Dec 2007 03:54:59 +0000

Hi jen. Not sure if you know who I am, but I work at the Emporium. I heard about your comment on your blog from a customer and just wanted to address it. The email was not in any way shape or form a dig or rip on any of the stores that were closing. I think anyone who works at or owns a store knows how tough the competition is. It was suggested to us by several customers that we let everyone know that we were not closing. With so many stores in the area we had a lot of people calling inquiring if we were one of the stores closing. People were asking us if it was ok to buy Gift Certificates for Christmas Gifts if we were not going to remain open. If anything the store closings we hurting our sales more then helping them. All I believe we were trying to do is offer a great deal to our customers and remind them that we were not one of the stores closing their doors. I’m sure that the owner would say the same thing. I do hope that you would choose to visit our store. I’m sorry if past shopping experiences have left you unhappy, I would love to talk to you more to get feedback. We can’t fix it if no one tells us it’s broken. Thanks for your time.

By: jen

jen — Tue, 18 Dec 2007 14:17:36 +0000

Hi Jana,

I’m glad you enjoyed the cards. I have so much fun doing the card classes. It’s nice to spend some time with adults.

I too agree on the service. I’ve heard that about Scrapbook Tree.

Hopefully I’ll see you again soon.

By: Jana

Jana — Tue, 18 Dec 2007 13:34:38 +0000

I got that email too, I completely agree. I actually stopped shopping there a while ago. The problem I’ve run into with some of the LSS is that their customer service starts to decline after a while.

Which LSS’s are closing?

p.s. I took your xmas card class at the Scrap Palace a few months back. Everyone loves the xmas cards!!!